This study looks at how hospitality operations influence customer satisfaction and success in the Yankari Game Reserve. It is secondary research, and findings indicate that while Yankari Game Reserve remains a top tourist destination in Nigeria, offering a wide range of products and services to create the best leisure experience for the customers, customers interest in visiting the reserve is declining due to security issues inside and around the reserve. Today, it is difficult for tourists to visit the reserve without being worried about kidnapping or other related issues. The resulting impact is a decline in employment as those who were directly and indirectly employed via the reserve have no customers to attend to. There is also the issue of threats to the general sustainability of wildlife as these criminals attack these animals with weapons of mass destruction. Therefore, it is recommended that the Nigerian government take urgent measures to address these issues in order to ensure the sustainability of both employment and the wildlife ecosystem.

#