Patient satisfaction is very much important in healthcare sector because of the reason that a satisfied patient becomes a brand ambassador for your hospital. He will recommend the hospital to his family and peers also. But if he is dissatisfied at any single point of time, he will also spread negative image about the hospital. Therefore, hospital authorities should be very much careful in satisfying the patients. Patient satisfaction remains as a crouch factor in developing strong relationship with patients, thereby enhancing their goodwill. Hospitals should make sure that not only they provide excellent treatment but also other services like admission, discharge process, billing, etc should be easy. Healthcare professionals should be educated for providing quality services as well as maintaining a strong bond with the patients. Hospital authorities should evaluate the patient care services in regular basis and should aim to improve the services rendered. The present study focuses on various factors that influence patients contentment level leading to patient satisfaction.

Patient Satisfaction, Healthcare Sector, Dissatisfaction, Relationship, Healthcare Professionals, Quality Services, Patient Contentment Level