The study focused on the lived experiences of education graduates in the BPO industry. The study utilized the phenomenological approach, precisely the hermeneutic phenomenological method of inquiry. The participants of the study were Education graduates employed as Customer Service Representatives. They were explicitly Education majors who had been employed in different BPO companies and must have been working in the industry for a couple of months or a year. In addition, the number of participants was determined by data saturation. The study generated six (6) core themes, namely; collected (1) The Credentials, (2) Disappointment & frustration, (3) Motivation and Financial Stability, (4) The BPO Businesses, (5) The Challenges, (6) Bad Habits. The study's extensive narrative data provided a glimpse into the lives of former educators who went on to work as call center agents. Due to their limited financial resources and the scarcity of employment options in the teaching profession, the teachers decided to work in the BPO industry. Also, the teachers in the BPO sector struggled with their work schedules and mental health challenges; as a result, some of them turned to unhealthy coping mechanisms like smoking and drinking.

Education Graduates, Call Center Agents.